Return Policy

We want you to feel confident shopping with us. To ensure a worry-free experience, we provide a 30-Day Money-Back Guarantee.

1. 30-Day Money-Back Guarantee

If you are not satisfied with the quality of the product you received, you may submit a return request within 30 days of delivery.

  • Return requests will be reviewed and processed by our customer support team.

  • Refunds will be issued once the returned product is received and inspected.

2. Order Cancellation

  • Orders may be canceled before shipment if requested within 3 days of purchase.

  • Our standard order processing time is 1–3 business days.

  • If your order has already shipped, you may refuse delivery or return the item after receipt (return shipping costs apply).

3. Return Shipping Address

To: cuptacc.com
Phone: +86 19055130957
Postal Code: 362000
Address: Room 908, Building D, Baolong Center, Jinjiang City, Quanzhou, Fujian, China

4. Non-Warranty Returns (Non-Quality Issues)

To qualify for a non-quality return:

  1. Provide a valid cuptacc.com order number and reason for return.

  2. The product must be unused, in original packaging, and include all accessories.

  3. Return shipping costs are the responsibility of the buyer (cash on delivery not accepted).

  4. Original shipping fees are non-refundable.

  5. Refund requests must be submitted within 30 days of purchase.

  6. Items purchased with discounts or promotions will be refunded at the amount paid after discount.

  7. Exchanges are not available. You may return the item for a refund and place a new order.

5. Warranty Returns (Quality Issues)

For claims related to product defects:

  • Provide a valid cuptacc.com order number and description of the defect.

  • Visible proof of defect is required (photo or video).

  • The product may need to be returned for inspection.

  • If confirmed defective, Funny Rich will send a replacement.

  • If replacement is not possible, a partial refund may be issued based on product usage time.

Buyer is responsible for return shipping costs if:

  • The product is returned for reasons other than confirmed defects.

  • The product claimed as defective is found to be in good condition after inspection.

6. Exclusions from Warranty

Warranty claims will not be accepted if:

  1. No valid proof of purchase is provided.

  2. The warranty period has expired.

  3. The return request is for non-quality issues beyond 30 days.

  4. The item was provided for free.

  5. The product has been serviced by third parties.

  6. Damage was caused by external factors (e.g., accidents, weather).

  7. Damage was caused by misuse (e.g., drops, water damage, extreme temperatures, improper operation).

7. Important Notes

  • Buyers are responsible for any loss or damage during return shipping in cases of non-quality returns.

  • Cuptacc will not issue refunds for products damaged during non-quality return transit.

8. Contact Us

For any return or warranty inquiries, please contact us at:
📧 info@cuptacc.com

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